Terms of service

Terms of Service

Last Updated: August 2026

Welcome to HAUS OF AURÉA. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Company Information

HAUS OF AURÉA is an online retailer offering premium human hair wigs and related products.

Throughout these Terms, the words "we," "us," "our," and "HAUS OF AURÉA" refer to HAUS OF AURÉA.

The words "you" and "customer" refer to anyone accessing or using our website.

2. Eligibility

By using this website, you represent that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will not use our website for any unlawful purpose.

3. Products & Availability

We strive to display our products, descriptions, and images as accurately as possible.

Because screen settings may vary, we cannot guarantee that colors or textures will appear exactly the same on every device.

Product availability is subject to change without notice.

We reserve the right to discontinue, modify, or limit quantities of any product at any time.

4. Pricing

All prices are listed in U.S. Dollars (USD).

Prices are subject to change without prior notice.

We reserve the right to correct pricing errors, typographical mistakes, or inaccurate product information at any time.

If an order is affected by a pricing error, we may contact you regarding available options or cancel the order and issue a full refund.

5. Preorders

Certain products may be offered as preorder items.

By purchasing a preorder item, you acknowledge and agree that:

  • Production and fulfillment begin after the preorder period ends.
  • Estimated fulfillment timelines are provided for convenience and are not guaranteed.
  • Delays may occur due to manufacturing, international shipping, customs, weather, or other circumstances beyond our control.
  • Preorders may be canceled within 24 hours of purchase unless otherwise stated.
  • After production has begun, preorder cancellations may no longer be available.

6. Payments

Payment is required in full at the time your order is placed.

We accept payment methods made available during checkout.

Orders will not be processed until payment has been successfully authorized.

7. Shipping

Shipping timelines are estimates only.

HAUS OF AURÉA is not responsible for shipping delays caused by:

  • Shipping carriers
  • Weather conditions
  • Customs inspections
  • Natural disasters
  • Holidays
  • Incorrect shipping information provided by the customer
  • Other events beyond our reasonable control

Additional information can be found in our Shipping Policy.

8. Returns & Refunds

All return and refund requests are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

9. Order Refusal & Cancellation

We reserve the right to refuse, limit, or cancel any order for reasons including, but not limited to:

  • Suspected fraud
  • Payment authorization issues
  • Product availability
  • Pricing errors
  • Violation of these Terms

If your order is canceled after payment has been received, a refund will be issued to your original payment method.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand names
  • Product names
  • Images
  • Graphics
  • Videos
  • Website design
  • Product descriptions
  • Written content

is the property of HAUS OF AURÉA and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

11. User Conduct

You agree not to:

  • Use our website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Distribute malicious software or harmful code.
  • Interfere with the operation or security of our website.
  • Copy or misuse our content without permission.

12. Limitation of Liability

To the fullest extent permitted by law, HAUS OF AURÉA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

13. Disclaimer

Our products are intended for cosmetic and personal use only.

Individual experiences may vary depending on styling, maintenance, and care.

HAUS OF AURÉA makes no guarantees regarding the lifespan of products beyond normal expectations for premium human hair with proper care.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

15. Changes to These Terms

We reserve the right to modify these Terms at any time.

Changes become effective immediately upon being posted to this website.

Continued use of our website constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Mississippi, without regard to its conflict of law principles.

17. Contact Information

If you have questions regarding these Terms of Service, please contact us.

HAUS OF AURÉA

Customer Support Email: support@thehausofaurea.com

Business Hours:

Monday–Friday

9:00 AM – 5:00 PM Central Time (CT)

We aim to respond to all inquiries within 1–2 business days.