Frequently Asked Questions (FAQ)

About HAUS OF AURÉA

What is HAUS OF AURÉA?

HAUS OF AURÉA is a luxury hair extension and wig boutique specializing in premium-quality human hair designed for the modern woman who values elegance, confidence, and timeless beauty. Our collections are carefully curated to provide a luxurious experience through exceptional quality, natural appearance, and effortless versatility.

Hair Quality

What type of hair does HAUS OF AURÉA offer?

HAUS OF AURÉA offers premium human hair extensions and wigs selected for softness, durability, and a natural appearance. Each collection is designed to provide a luxurious look while allowing customers the ability to style, maintain, and enjoy their hair for long-lasting wear.

Is the hair 100% human hair?

Yes. Our hair collections are made with premium human hair. Each unit is carefully inspected to ensure customers receive a high-quality product.

Can I color or bleach my HAUS OF AURÉA hair?

Yes, human hair may be colored; however, we recommend having hair professionally colored by a licensed stylist. Coloring or chemical processing may affect the longevity of your hair and should be done with proper care.

HAUS OF AURÉA is not responsible for damage caused by improper coloring, bleaching, or chemical treatments.

Orders & Processing

How long does it take to process my order?

Orders typically require 3-7 business days for processing before shipment. Custom wigs or special orders may require additional processing time. Customers will receive tracking information once their order has been shipped.

Can I change or cancel my order after placing it?

Order changes or cancellations must be requested within 24 hours of purchase. After processing begins, orders cannot be modified or canceled due to the preparation involved with fulfilling luxury hair orders.

Can I update my shipping address after ordering?

Please contact us immediately if you need to update your shipping information. We cannot guarantee changes once an order has entered processing or shipped.

Shipping

How long does shipping take?

After processing, shipping times vary depending on the selected shipping method and destination. Customers will receive tracking information once their order has been shipped.

Do you ship internationally?

At this time, HAUS OF AURÉA offers shipping options available at checkout. International shipping availability may vary. Customers are responsible for any customs fees, duties, or taxes associated with international orders.

Returns & Exchanges

Do you accept returns?

Due to the hygienic nature of luxury hair products, HAUS OF AURÉA does not accept returns or exchanges on hair products that have been opened, worn, altered, installed, colored, or manipulated. Please review our full Return Policy before purchasing.

What if I receive the wrong item?

If you receive an incorrect item, please contact us within 48 hours of delivery with your order number and photos of the item received. We will review the issue and assist you accordingly.

Hair Care

How do I maintain my HAUS OF AURÉA hair?

To extend the life of your hair:

• Use sulfate-free and moisturizing products
• Detangle gently starting from the ends and working upward
• Avoid excessive heat styling
• Store hair properly when not in use
• Deep condition regularly

Proper maintenance will help preserve the softness, shine, and longevity of your hair.

How long does HAUS OF AURÉA hair last?

With proper care and maintenance, premium human hair can last anywhere from several months to years depending on usage, installation method, and upkeep.

Wigs & Lace

Are your wigs beginner friendly?

Yes. Our wigs are designed to provide a luxurious experience for both beginners and experienced wig wearers. We recommend consulting with a professional stylist for first-time installations.

Do wigs come pre-plucked or customized?

Customization options vary by product. Please review each product description carefully for specific details.

Can I install my wig more than once?

Yes. With proper care and maintenance, wigs can be reused multiple times depending on the construction, installation method, and upkeep.

Contact Us

How can I contact HAUS OF AURÉA?

For questions regarding orders, products, or assistance, please contact our customer care team at:

Email: support@thehuasofaurea.com

We are committed to providing a luxury shopping experience and assisting our customers with care and attention. Thank you for choosing HAUS OF AURÉA — where luxury meets timeless beauty.