Refund policy

Return & Refund Policy

Last Updated: August 2026

At HAUS OF AURÉA, we are committed to providing premium-quality products and exceptional customer service. Due to the nature of human hair products and hygiene standards, please review our return and refund policy carefully before placing your order.

By placing an order with HAUS OF AURÉA, you acknowledge and agree to the terms outlined below.

All Sales Are Final

Due to hygiene and sanitary reasons, all sales are considered final.

However, we understand that issues may occasionally arise. If you receive a damaged, defective, or incorrect item, please contact us within the required timeframe so we can review your request.

Eligible Returns

Returns may be considered only if all of the following conditions are met:

The return request is submitted within 7 calendar days of the delivery date.
The item is in its original, unused condition.
The lace has not been cut.
The hair has not been worn, brushed, combed, washed, colored, bleached, chemically treated, or altered in any way.
All original tags, packaging, accessories, and complimentary items are included.

All returned items will be thoroughly inspected before a return or refund is approved.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns or exchanges for products that:

Have cut or altered lace.
Show signs of wear or use.
Have been washed, conditioned, dyed, bleached, toned, or chemically processed.
Have been customized or altered in any way.
Are missing original packaging or accessories.
Are returned outside of the approved return window.
Were purchased as Final Sale or marked non-returnable.

Preorder Policy

Products purchased during a preorder event are reserved specifically for you.

Preorders may be canceled within 24 hours of purchase.

After this period, production and fulfillment preparations begin, and preorder cancellations or refunds cannot be guaranteed.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of:
- The product
- The packaging
- The shipping label

Our team will review your request and determine the appropriate resolution, which may include a replacement, exchange, store credit, or refund when warranted.

Return Authorization

Do not send any item back without first contacting us.

Unauthorized returns may be refused and returned to the sender.

If your return is approved, we will provide instructions for completing the return process.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our error (such as receiving the wrong or a defective item).

We recommend using a shipping service that provides tracking and insurance, as HAUS OF AURÉA is not responsible for items lost during return transit.

Refunds

Once your approved return has been received and inspected, you will be notified by email regarding the status of your refund.

If approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer traditional exchanges.

If you receive an incorrect or defective item, please contact us within 48 hours of delivery so we can review your request and determine the best resolution.