Contact Us

We'd Love to Hear From You

At HAUS OF AURÉA, we're committed to providing exceptional customer care before, during, and after your purchase. Whether you have a question about an order, need product recommendations, or simply want to get in touch, our team is here to help.

Customer Support

For all inquiries, please contact us by email.

Customer Care Email:
support@thehausofaurea.com

We aim to respond to all emails within 1–2 business days during normal business hours.

Business Hours

Monday – Friday
9:00 AM – 5:00 PM Central Time (CT)

Saturday & Sunday
Closed

Please note that emails received outside of business hours or on holidays will be answered on the next business day.

Order Support

When contacting us about an existing order, please include:

• Your full name
• Your order number
• A brief description of your question or concern

Including this information helps us assist you as quickly as possible.

Frequently Asked Questions

Many common questions regarding shipping, preorder timelines, returns, and product care can be found on our FAQpage.

Wholesale & Business Inquiries

For wholesale opportunities, collaborations, media requests, or other business inquiries, please email:

business@thehausofaurea.com

Please include a brief introduction and the purpose of your inquiry.

Connect With Us

Stay connected and be the first to hear about new collections, exclusive launches, and special announcements.

Instagram: @thehausof.aurea

TikTok: @thehausof.aurea

Customer Care Promise

At HAUS OF AURÉA, every customer deserves a luxury experience. From the moment you place your order until it arrives at your doorstep, we're dedicated to delivering exceptional quality, attentive service, and a shopping experience you'll look forward to again and again.

Thank you for choosing HAUS OF AURÉA. We appreciate the opportunity to be part of your beauty journey.