Thank you for choosing HAUS OF AURÉA. We are committed to providing a seamless luxury shopping experience from the moment you place your order until it arrives at your doorstep. Please review our shipping policy below.

Founders Collection Preorders

Our Founders Collection is available for a limited-time preorder.

By placing a preorder, you are reserving your selected item before production and fulfillment begin. Once the preorder window closes, all orders are processed and prepared for shipment.

Estimated fulfillment time for preorder items is approximately 2–3 weeks after the preorder window closes. While we strive to meet this timeframe, shipping times may vary due to production schedules, international logistics, holidays, weather conditions, or other circumstances beyond our control.

If any unexpected delays occur, we will notify customers via email.

Order Processing

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Please allow 1–3 business days for in-stock orders to be processed before shipment.

Preorder items will begin processing after the preorder period has ended.

Customers will receive an email confirmation once their order has been placed and another email with tracking information once their package has shipped.

Shipping Rates

Shipping costs are calculated automatically at checkout based on your delivery address and selected shipping method.

Any applicable taxes, customs fees, or import duties for international orders are the responsibility of the customer.

Domestic Shipping

We currently ship throughout the United States.

Once your order has been shipped, estimated delivery is generally 2–5 business days, depending on the shipping carrier and destination.

Please note that delivery estimates are not guaranteed.

International Shipping

International shipping may be available in select countries.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Delivery times vary by destination and customs processing.

Tracking Information

Once your order has been shipped, you will receive an email containing your tracking number.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Address

Customers are responsible for ensuring that their shipping address is accurate before completing checkout.

If you notice an error, please contact us immediately. We will do our best to update your address before your order ships.

Once an order has been shipped, we are unable to make changes to the delivery address.

HAUS OF AURÉA is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Stolen Packages

Once your package has been marked as delivered by the shipping carrier, HAUS OF AURÉA is not responsible for lost or stolen packages.

If your package is lost in transit, please contact us. We will gladly assist you in filing a claim with the shipping carrier whenever possible.

Multiple Orders

Orders placed separately cannot be guaranteed to ship together.

Each order is processed individually to ensure accuracy.

Shipping Delays

While we work diligently to fulfill every order on time, delays may occasionally occur due to:

• High order volume
• Weather conditions
• Shipping carrier delays
• Customs processing (for international shipments)
• Holidays
• Other unforeseen circumstances

We appreciate your patience and understanding if delays occur.

Contact Us

If you have any questions regarding your shipment or order status, please contact our Customer Care team.

Email: support@thehausofaurea.com

Business Hours:
Monday–Friday
9:00 AM – 5:00 PM (Central Time)

We strive to respond to all inquiries within 1–2 business days.