Purchase Options & Cancellation Policy

Purchase Options

At HAUS OF AURÉA, we offer carefully selected luxury hair products designed to provide our customers with a premium shopping experience. Customers may purchase available products directly through our online store using the payment methods provided at checkout.

Please review all product details, including hair texture, length, lace type, and quantity, before completing your purchase. By placing an order with HAUS OF AURÉA, you acknowledge and agree that you have reviewed and confirmed your selected product options.

Order Changes & Cancellations

Due to the nature of our products and our commitment to timely processing, orders begin preparation shortly after purchase. For this reason, cancellation requests must be submitted within 24 hours of placing your order.

After the 24-hour cancellation window has passed, orders cannot be canceled, modified, or refunded once processing has begun.

If you need to request a cancellation, please contact HAUS OF AURÉA immediately at [your email address] with your order number and cancellation request.

Incorrect Orders

If you receive an incorrect item due to an error on our behalf, please contact us within 48 hours of delivery. We will review the issue and provide assistance based on the circumstances.

Important Notice

Please ensure that all order details are correct before submitting payment. HAUS OF AURÉA is not responsible for incorrect selections made by the customer, including incorrect lengths, textures, lace types, colors, or shipping information.

By completing your purchase, you agree to the terms outlined in this Purchase Options & Cancellation Policy.